Incompitency has crossed the line.

It's 7am of the morning our 15 yr old daughter is supposed to have oral surgery for the not one, nor second, but THIRD TIME curtesy Jefferson Oral and Maxillfacial Center. We've made nearly 7 trips down town now, missing school, and important meetings for the National Honor Society, and other after school programs she belongs to, all due to having "four" impacted wisdom teeth removed.

The initial surgery was quick, and posed only alot of discomfort during healing time which is to be expected. They assured me over an over again the percentages of something going wrong were very minimal in the single percentile. 2 weeks after surgery our daughter develops an abcess on the left side of her mouth, face swelled up to the size of a golf ball. Back to the office we go, where they did the first proceedure, slicing it open and draining, and washing the area using local anestetics. She felt the entire painful process. Needless to say the numbing didn't do anything! During the week everything seemed to heal well, and so we returned for the follow up appt in which we were scheduled for a second follow up appt a week later. Thinking we were in the clear, WRONG. The right side of her face started to swell with soreness so BACK we went. We were told it was the same thing, and would need another slicing and washing of the area but this time Dr. Sung Cho wanted to perform it with her under anestesia in the operating room (which is at the surgical center located on 111 S. 11th st) because the pain was so unabearable for her the last time. Good thank you.

So after sitting in the office for nearly 2 hrs only for a 5 minute xray, I'm waiting to schedule this appt and check out of the office. The woman at the computer didn't know what she was doing apparently scatterbrained and all over the place surely because it was closing time and in a rush to leave. Meanwhile we are waiting waiting, and waiting. I return to the desk unknowing that she had forgotten all about me waiting there. IM ANNOYED but trying to be pleasant- I can only take so much incompitency. Finally another woman comes to help me. Fills out the forms telling  me where to go today for surgery etc. The surgical center will call by 5pm Thursday night, no eating or drinking after 12am. Ok fine we are all set, we go home. Thursday night comes with NO CONFIRMATION CALL. I call the office is closed. Now take into consideration we are supposed to go away for the weekend, and this is pushing our leave time back a few hours (which is no biggie) but I'd like to know if I'm coming or going here. So now I'm suspecting the lovely woman at the desk NEVER scheduled the appt in the computer system. I call the surgical center this morning only to confirm my suspicion was correct. There's no record for Dr. Sung Cho doing surgery today. FUCKING A! Not sure yet if Im coming or going, I need to call the office again when they open. I am NOT HAPPY. This is just rediculous! An these people are supposed to be professional? They cannot even do their jobs! And who suffers the consequences? the patient. They are screwing with peoples lives here and it's unacceptable.

(to be continued)